Delivery & Returns
Minimum order for delivery
For free home delivery the minimum purchase should be BD.10.00. A service charge of BD.1.500 would be charged for orders below BD.10.00.
We will do our best to get your delivery to you on time but sometimes this may not be possible due to circumstances outside of our control.
We thank you in advance for your understanding.
We are happy to return unwanted items within 15 days of purchase. If you return to the driver, please allow 5-7 days working days in order for your refund to be processed. Alternatively the item can be returned in store.
Items exempt from returns
Chilled and frozen items (including entertaining), baby food and milk, gifts, cards, vouchers and e-top ups, fireworks, lottery tickets and scratch cards, tobacco, cigarettes, tobacco products (papers, filters etc), cigars, unsealed dvds, cds, video games, unsealed earrings or hair accessories, and unsealed bedding (pillows, duvets, quilt covers, sheets).
Full refund and exchange policy
A) Perishables, including fruit, vegetables, chilled, frozen and baby food are not returnable.
B) Goods must be returned within 15 days of purchase.
C) Original receipt or invoice must be presented at the time of return.
D) Returns will only be accepted in its original packaging, with no scratches or damages. If boxed, product will only be accepted in intact condition.
E) Cash refund or exchange of goods will be issued at the time of return only. No deferred settlement is allowed.